Privacy Policy

At French Translator Pro, we are committed to protecting users’ privacy and processing their personal data with transparency, confidentiality and security, in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD) and any other applicable legislation.

1. Data Controller

Data Controller: Antoine Marie Germain Robardey

NIF/CIF: Y0422681R

Address: Avenida Andalucía 4, 11008 Cádiz

Contact email: antoine@frenchtranslatorpro.com

Website: https://frenchtranslatorpro.com/

2. Data We Process

We may process the following data depending on how you use the website:

• Identification and contact data (name, surname, email address, telephone number).
• Data provided through forms (message/enquiry and any content submitted).
• Technical browsing data (IP address, technical identifiers, device and browser information), where necessary for the operation and security of the website and, where applicable, depending on your cookie settings (see the Cookie Policy).

We do not request special categories of personal data. If users voluntarily provide such data, it will only be processed for the purpose of handling their request and with the appropriate security measures in place.

3. Purposes of Processing

We process personal data for the following purposes:
a) To respond to enquiries and requests submitted through forms, by telephone or by email.
b) To manage the pre-contractual or contractual relationship where information about services is requested or a service engagement is initiated.
c) To manage the sending of marketing communications, only where the user has expressly authorised this.
d) To ensure the proper operation and security of the website (prevention of abuse, unauthorised access, maintenance and diagnostics).
e) To comply with applicable legal obligations.

4. Legal Basis for Processing

The legal bases that legitimise the processing are:

• Performance of a contract or steps taken at the request of the data subject prior to entering into a contract (Art. 6(1)(b) GDPR), where the request relates to services or contracting.
• Consent of the data subject (Art. 6(1)(a) GDPR) for marketing communications and non-essential cookies, where applicable.
• Legitimate interests (Art. 6(1)(f) GDPR) for website security, fraud prevention and technical improvement, provided that these interests are not overridden by the user’s rights.
• Compliance with legal obligations (Art. 6(1)(c) GDPR).

5. Retention Periods

Data will be retained:

• Enquiries and requests: for as long as necessary to deal with them and, thereafter, for the applicable statutory limitation periods.
• Contractual relationship: for the duration of the relationship and, afterwards, for the period required under tax/accounting regulations and applicable limitation periods.
• Marketing communications: until the user withdraws their consent or exercises their right to object.
• Technical and security data: for the period strictly necessary to ensure the security and proper operation of the website.

6. Recipients and Data Processors

As a general rule, personal data will not be disclosed to third parties unless required by law or where necessary to handle your request or provide the requested services.

However, for the proper operation of the website and the management of communications, certain service providers acting as data processors may have access to personal data in order to provide ancillary services (for example, web hosting, technical support, email services and security tools). In such cases, access is carried out solely in accordance with the Data Controller’s instructions, with appropriate security measures in place and under the data processing agreements provided for in Article 28 of the GDPR.

Data may also be disclosed to public authorities, competent authorities or third parties where there is a legal obligation to do so or where necessary for the establishment, exercise or defence of legal claims.

7. International Transfers

As a general rule, no international transfers of personal data are carried out. If services whose servers are located outside the European Economic Area are used, such transfers will be carried out subject to appropriate safeguards (for example, Standard Contractual Clauses or other legally valid mechanisms), and information about them will be provided in this policy or in the Cookie Policy.

8. Users’ Rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, as well as withdraw your consent at any time (where consent is the legal basis), by sending a request to:

Email: antoine@frenchtranslatorpro.com

Subject: “Data Protection”

Minimum content: full name, specific request and proof of identity where necessary.

If you believe that your rights have not been properly addressed, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).

9. Security Measures

We implement reasonable technical and organisational measures to protect personal data and prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art and the nature of the data.

10. Changes to this Policy

We may update this Privacy Policy in order to adapt it to legislative or technical changes. We recommend reviewing it periodically.